The Client Services Specialist is responsible for a wide variety of administrative and operational functions. In this role, the Client Services Specialist has accountability for maintaining a consistent, and reliable approach to the administrative and operational tasks through adherence of business ethics and practices consistent with the various policies and procedures established by Cambridge Investment Research, Inc. and Cambridge Investment Research Advisors, Inc. (CIRA), and Conte Wealth Advisors.
Essential Duties and Responsibilities:
- Maintain familiarity with industry knowledge of key topics, knowledge of company policies and procedures, and knowledge of company and industry financial software applications.
- Responsible for the reviewing and processing of all new account paperwork, submitting to appropriate end-destination for processing and monitoring the account through it being fully funded, as well as other advanced services.
- Troubleshoot complex issues related to business processing.
- Assemble, deliver, and process account paperwork for financial professionals from various sponsor companies; and update information in various web-based programs and/or software accordingly.
- Answer and problem-solve incoming telephone, voice mail, email and occasionally in-person requests professionally and courteously.
- Seek avenues of continuous improvement to enhance day to day process and procedures.
- Manage calendar and appointment scheduling, including appointment confirmation, preparation and follow up tasks.
- Monitor review and process incoming and outgoing correspondence.
- Manage, update and utilize Contact Management System.
Non-Essential Duties and Responsibilities:
- Be available at the direction of Management for other duties and responsibilities including various projects.
- This position has no supervisory duties currently
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong interpersonal and communication skills to deal with financial advisors, support staff and Cambridge home office staff in all types of matters including those that may be sensitive.
- Project a professional and pleasant demeanor to work with advisors, utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
- Commitment to providing a high level of customer service in a calm and professional manner, constantly projecting a Service First mentality.
- Ability to effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines.
- Employ good analytical skills to be able to research and resolve problems.
- Work independently under minimal supervision.
- Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Education/Previous Experience Requirements:
- (Preferred) Bachelor’s degree from college or university in related field and a minimum of four (4) years of Administrative or Operational experience in the financial services industry -or-
- An equivalent combination of experience, education, and/or training as approved by the firm.
- (Preferred but not required) Securities Industry Exam (SIE) and / or Series 6/7
Conte Wealth Advisors Guiding Principles
At Conte Wealth Advisors, our associates use four guiding principles: Integrity, Flexibility, Commitment and Kindness, to deliver a consistent, exceptional experience with every client engagement.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same.
- Embrace the ‘team’ concept.
- Make prompt, pragmatic choices and act with the client in mind.
- Take ownership and hold themselves and others accountable for delivering results that matter.
- Contribute to the continuous evolution of the firm.